A dealer (R) talks to a customer at BMW's dealer shop in Beijing, China, September 11, 2015. At BMW, where deliveries to dealers in China have grown just 1 percent so far this year, this means putting recruits through sales 'boot camp' and turning experienced staff into spreadsheet wonks. The world's top luxury car maker this month opened its largest Asia training centre in Xi'an in Shaanxi province. It is also rolling out online training phone apps and having in-house trainers at dealerships look after basic skills so training centres can focus on teaching more advanced skills. Training classes have shifted to help dealers identify areas they can change for a quick improvement in results, said BMW's China training chief Xiao Yi. Picture taken on September 11, 2015. REUTERS/Kim Kyung-Hoon