Ines Prandini records a video on a mobile phone, to be shown to her husband, Gino Verani, who is in care facility, during the coronavirus disease (COVID-19) outbreak, in San Fiorano, Italy, September 3, 2020. Toniolo, Prandini and Verani's grandson, said that the facility where Verani was taken, allowed family members to make video calls with a helper at the care home who would hold up an iPad. However, in Verani's room, the internet did not work, so his family had to resort to video messages. Toniolo said that the emotion and the certainty that his grandfather would not be able to understand, made this operation of making the video messages, disappointing. REUTERS/Marzio Toniolo SEARCH "TONIOLO GRANDFATHER" FOR THIS STORY. SEARCH "WIDER IMAGE" FOR ALL STORIES