Molly Katchpole works on her laptop while her rabbit Crackers munches a piece of melon, in Washington, January 4, 2012. Corporate America's worst nightmare lives in a tiny one-bedroom apartment, loves browsing in flea markets and has a pet rabbit named Crackers. Katchpole, a 22-year-old Washington, D.C. resident, has recently tangled with a couple of billion-dollar corporations, and cowed them into submission without breaking a sweat. Thanks to the increasingly savvy use of tools like Facebook and Twitter, the power balance between company and customer has been tilting in the latter's favor. Picture taken January 4, 2012. To match Analysis USA-COMPANIES/BACKLASH/ REUTERS/Gary Cameron (UNITED STATES - Tags: SOCIETY BUSINESS SCIENCE TECHNOLOGY)